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Information on Alternative Dispute Resolution
The EU Commission provides an online platform for dispute resolution ("OS Platform"), which can be accessed via the link http://ec.europa.eu/odr. If the customer is a consumer resident in the European Union, it is possible to use this platform for out-of-court settlement of disputes about contractual obligations arising from online purchase contracts. The seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board and is not prepared to do so.
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